Can I just say that those automatic phone systems are the WORST things ever!! I mean serisously!? Businesses think this is a good idea?!? Do they want me to FINALLY get to talk to a real person and have ALL my patience already spent when I arrive at their somewhat knowledgable, heavily accented, ill-trained customer service representative? Where is that a smart business solution?? Here's my most recent conversation:
"Thank you for calling... your call may be recorded... Please select from one of the following options..."
None of those.
"Please say reservations, other option, other option..."
Reservations.
"Please select reservations, other option, other option... if none of these are correct, you may select more options."
More options.
"Please say any of these further useless options... you may also say 'main menu'"
Main menu.
"Please select reservations..."
Reservations!
"Is this for award travel?"
No.
"Please be advised there is a fee to talk to a real person, but if you stay on the phone with Mr. Tranquil Voice from 2001: A Space Odyssey, you will incur no fee."
What? Look, I just have a question and none of those options address it. I want to talk to a person!
"To look up your reservation, please say your milegae plus number."
I don't have a mileage plus number!
"You may also say 'I don't know it'"
I don't know it.
"To look up a reservation, please say your reservation number."
Listen you machine! I just have a question and I figure the quickest way to talk to a real person is to go through the reservations. Now, put me through to a real person!!
"You said, 'L R 8 9 A.' Is that correct?"
No!!!
"My mistake. Please say your reservation number, or for more information say 'help'"
HELP!
"Your reservation number is a combination of letters and numbers..."
Augh! I don't have a reservation number! Let me talk to a real person, you evil little machine!
"Sorry, I didn't get that"
AAAAAAAAAAGGGGHHHHHHHHH!!!!
4 years ago
4 comments:
Been there done that! GRRRRR!
HA! That was a great re-cap of everything that is annoying about pretend customer service.
The other day, Jode drove through McDonalds and ordered her food along with Hi-C for her kids. The intercom lady, with a heavy indian accent (which is really rare for the Valley), said they didn't have Hi-C. So she got sprite. When she got to the window to pick up her order, the hispanic lady at the window said, "you want that Hi-C?"
Jode was like..."hmmm, I thought you said you didn't have it?" The hispanic girl at the window said, "She doesn't know, she's not here." Jode said, "What? what do you mean she's not here?"
The hispanic lady said, "look, I don't know, you want the hi-c? That lady doesn't know, she's not here."
Well, apparently this McDonalds was trying a new system in outsourcing their ordering services to someone in INDIA! They take the order in INDIA and type it in a computer and then the high school drop out in Harlingen, TX gets the order out!
What the heck?
Oh. wow. That is incredible!! And, serisouly, the worst idea ever!!! But FUNNY!
classic!
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